Call monitoring
Quality Assurance.
At CLICKD, we offer bespoke Quality Assurance packages that are
designed to fulfil and then exceed your call monitoring requirements.
designed to fulfil and then exceed your call monitoring requirements.
We Know Compliance.
We can probably support you with other areas of compliance too. Full time, in-house compliance teams aren’t cheap, so it’s possible you’re not entirely satisfied with your return on investment.
With extensive experience operating in the insolvency, claims and financial industries, as well as legal services, we’ve picked up a thing or two. If you’d like a chat about the broader areas of compliance and how we can potentially help, get in touch.
And a bit about
Training.
And we haven’t even mentioned yet how good we are at creating and delivering original pieces of engaging training, all designed to match your needs.
Outsourcing some, if not all, of your compliance function makes sense. It’s cost effective, independent and sits comfortably within a lean business structure.
We take away
the burden
Quality Assurance is often seen as a necessary evil; something that
keeps the regulator satisfied and your staff on their toes.
But effective call monitoring, coupled with subsequent staff-facing
feedback and focussed reporting can make the difference. It keeps
you compliant, informed and ever evolving.
CLICKD can take away the burden of Quality Assurance through the application of:
Detailed, specific Call
Monitoring packages built
to reflect your needs
Bespoke Call Monitoring
scorecards with a tailored
approach to call grading
Reporting of Call
Monitoring outcomes,
trends and training focus
areas
A refined Feedback & Coaching model to develop staff following call audits
Ultimately
bespoke
Our cloud-based, digital platform gives you 24/7 access to your call monitoring outcomes via a customised dashboard, allowing you the ability to both filter and drill down into any performance metric you
like.
All our services are ultimately bespoke, and we tailor our offerings to reflect what you need.
Industry
agnostic
No industry is off-limits, whether it’s Insolvency and Reclaims, or
Insurance and Contact Centre development. CLICKD can help.
Using CLICKD will allow you to focus on other key, core
activities whilst we organise, undertake and deliver
your QA function on your terms with no fuss.
We’ll assess your needs and structure a bespoke
package that’s closely tailored to your requirements,
after which we’ll execute our service in a slick,
professional manner.
The forensic nature of our QA reporting mechanism is
a powerful tool that drives the performance and
development of staff, while also supporting adherence
to the relevant industry regulations.
CLICKD will save you time, money and more than the occasional headache.
If you'd like to find out more about how we can help you, fill in this form and we will be in touch shortly.
